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How to Contact Support

Please contact support through the application, and account, you need assistance with. This will ensure the fastest support times.

You can contact support in-game by taking the following steps:

  1. Launch the DragonSoul app.
  2. Tap on your portrait in the top left side of the screen.
  3. Tap on 'Support' and choose your issue type
    1. Payment Issues: for any payment related issues
    2. Report Player: for reporting a player that has violated our Terms of Use
    3. Other Issues: for problems you have encountered that you would like to report or all other issues that you encounter.
    4. Account Recovery: for any issues regarding recovering your account.

Any bugs that you experience while playing DragonSoul should be submitted to/checked for in the DragonSoul Bug Forum, then reported to Support if they are not already known. Be sure to check the Current Known Issues thread!

Features or changes that you would like to see implemented into the game should be submitted in the DragonSoul Feedback Forum.

If you cannot access the game, please submit an email to ‘account-recovery@dragonsoul.zendesk.com

 

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